Roadside Assistance Offers You Peace of Mind

Wherever you may be in Canada or the Continental United States, our Roadside Assistance Representatives will be there to ensure you receive quick and efficient service 24 hours a day, 365 days a year.

Help is a call away
24 hours a day
365 days a year

Lincoln's Roadside Assistance was created to help ensure your peace of mind, pleasure and convenience no matter where your travels take you. With Lincoln Roadside assistance, you're never alone.

Download the Lincoln Way App

This program is separate from the New Vehicle Limited Warranty, begins from the original warranty start date and lasts the life of the vehicle for the original owner. Subsequent owners receive coverage that is concurrent with the 6 years or 110,000 kilometres (whichever occurs first) powertrain warranty coverage period. Service will be provided to the driver of the registered Lincoln vehicle.

Covered services
  • Road Service (labour performed at disablement site)
  • Service Calls (delivery of up to 10 litres of fuel or battery boost)
  • Towing of your disabled vehicle to your selling Lincoln dealer if within 160 km or the closest Lincoln, Ford-Lincoln or Ford dealership (one tow per disablement).
Items excluded from coverage

Lincoln Roadside Assistance coverage is not a warranty, but a service provided to you by Lincoln to minimize any unforeseen vehicle operation inconvenience. All service operators providing service are independent contractors and are not employees of Lincoln. Therefore, Lincoln Roadside Assistance does not assume any liability for any loss or damage to your vehicle or your personal property resulting from the rendering of such service.

  • Parts, tire repairs, rental of towing equipment, storage fees, or any labour performed at a garage or service station
  • Parts involved in lock-out service
  • Assistance from private citizens
  • Any loss or damage is the sole responsibility of the servicing facility and should be reported to the proprietor of the facility and your own insurance company within 24 hours and prior to any repairs being carried out.

How to submit a claim

To receive an emergency road and tow service reimbursement, or emergency travel expense reimbursement you must file your claim no more than twenty (20) days after the occurrence. Fill out the Claim Form and send to the address below.

Send to:
Lincoln Roadside Assistance Headquarters
P.O. Box 2000, Oakville, ON L6K 1C8

Complete the Customer Claim Form. Please include all original receipts and details of the event. This will facilitate prompt handling and reimbursement of your claim. Or contact your Lincoln Special Adviser.

Emergency lock-out service

When your ignition key is lost, broken or accidentally locked inside your vehicle, Lincoln Roadside Assistance will be on their way. If circumstances require you to use an independent lock-out service, we may reimburse you up to $100.00.

Travel Planning

We'd like to help you make the most of your next road trip. So, call our Travel Planning Centre and they will provide detailed information on the most time-saving or scenic routes to your destination. This no-charge service includes easy-to-follow maps, a highlighted travel planner specific to your route and destination, travel tips, driving information and other useful material to make your trip easier and more enjoyable. Please allow up to two weeks for delivery.


Should your vehicle become disabled due to collision or mechanical breakdown while you are more than 160 km from your residence, we may reimburse you up to $1,000 (in total), for the following reasonable emergency expenses (when not covered by insurance):

  • Covered Expenses
  • Local lodging and meals
  • Vehicle rentals from bona fide rental agencies (excludes gas expense)
  • Commercial transportation to your destination, and return trip after repairs are completed

Coverage period is the lesser of: date of vehicle disablement up to three (3) days in total, or the time at which your vehicle is repaired.

Certain conditions apply.


Lincoln of Canada reserves the right to amend or cancel The Lincoln Roadside Assistance Program at any time without incurring any liability.

Visit or contact Terrace Lincoln for complete details.

Roadside Assistance is included for certain Lincoln owners, subject to the vehicle's coverage and varies by Model Year. Please contact Lincoln Concierge or see your Retailer for details.

Lincoln Way, compatible with select smartphone platforms, is available to download. Message and data rates may apply. Lincoln Connect (embedded modem), included in all 2018 model year and an optional feature on select 2015 through 2017 model year vehicles, is required for certain features. Certain restrictions, 3rd party terms, or message/data rates may apply. 4G network complimentary 5-year subscription for 2018 models; 4-year for 2017 and prior models for remote features excluding Wi-Fi Hotspot, activates with vehicle sale date. Requires compatible 4G cellular network connectivity, and is subject to 4G network availability. Evolving technology/ cellular networks may affect future functionality.